Content Removal Policy

The website you are accessing this policy from (the “Website”) is operated by Neon Bulb, S.L., a Spanish limited liability company. You can write to us at Pso. Castellana, 190 - Bajo 3, CP 28046, Madrid, Spain.

If you have a complaint about content appearing on the Website, you can:

• Email us at dpo@bukkakery.com, or
• Write to us at the address listed in section 1.

If you elect to email us or write to us, please include your contact information, a clear description of your complaint, the specific URLs of the content you are reporting, and any additional information that might help us resolve your complaint.

If you have any other complaint about our Website, you can email us at the address above or write to us at the postal address listed in section 1.

After receiving your complaint of illegal or nonconsensual content:

• We will take those steps as we consider appropriate to investigate your complaint within a timeframe that is appropriate to its nature.
• If we require further information or documents from you, we will contact you.
• We will in good faith investigate your complaint within seven business days.
• If we are satisfied that the content is unlawful or nonconsensual under applicable European and Spanish law, we will act expeditiously to remove that content, and we will notify you of our decision.
• If we are satisfied that the content is not unlawful or nonconsensual, we will notify you of our decision.
• If we disagree that consent is void under applicable law, we will allow a neutral, independent body to resolve the disagreement at our expense.

After receiving any other complaints:

• We will take those steps as we consider appropriate to investigate your complaint within a timeframe that is appropriate to its nature.
• If we require further information or documents from you, we will contact you.
• We will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. We will endeavor to inform you of the outcome where appropriate.

You must not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. The user expressly states that they will use the Website diligently and assuming any liability that may arise from non-compliance with the rules. If you are a user of the Website and make an abusive or unfounded complaint, we may suspend or terminate your account in accordance with our Terms and Conditions.